Q1: How to register for SameMovie Video One?

• Open the Registeration window by clicking the "Key" icon or clicking the "Meun" icon and selecting the "Register" option.



• Copy and paste the E-mail and registration code you received.
• Click on the "Confirm" button to register for SameMovie Video One.

If you do not receive your registration code, please check your spam and promotional email folders first. If still not, please contact us via email.

Q2: How can I fix an "Invalid Code" error?

If you receive an "Invalid Code" message, please try the following:

• Please make sure that the installed program matches the product and version you purchased. If you are using the wrong version or platform, the registration code may not work.
• Please check that the registration code exactly matches the code in your purchase confirmation email. Make sure there are no extra spaces or incorrect characters.
• One registration code can only be used on one device at a time. If the code has already been activated on another device, please log out of or deactivate the previous device before trying to activate it on your current device.
• If the issue persists, please contact our customer support team via [email protected] for further assistance.

Q3: What websites can I use VideoOne to download videos from?

Currently, VideoOne supports downloading from more than 1000 different websites. It allows you to permanently save videos from popular streaming services such as Netflix, Amazon Prime, Disney+, Disney+ Hostar, Hulu, Max, Paramount+, Discovery+, Apple TV+, U-Next, Peacock, DMM, NHK+, Crunchyroll and many more. In addition, videos on YouTube and Abema can all be downloaded for free.

Meanwhile, VideoOne is also working hard to add more new sites for everyone.

Q4: Can I upgrade my current SameMovie Netflix Video Downloader/Amazon VD/Disney Plus VD... subscription to SameMovie Video One subscription?

If you are an existing SameMovie user, please contact us. We can provide you with a discount to purchase SameMovie Video One.

Q5: How to change the download site?

You need to click the "Home" icon or "Download Home" to change the download site.

Q6: How to download HD videos?

VideoOne supports downloading videos up to 4K and 8K resolution. However, the available download quality depends on the platform from which you are downloading and the video itself.

Sites that can currently download 1080p videos include Netflix, Amazon Prime, Disney+ Hotstar, Hulu Japan, Paramount+, Discovery+, U-NEXT, Peacock, DMM, NHK+, and Crunchyroll.

Q7: Why can't I download HD Netflix videos?

There may be multiple reasons for not being able to download Netflix videos in HD. Please refer to FAQ for Netflix Video Downloader: for specific solutions.

Q8: How to speed up the download process?

If you want to accelerate the download speed, you can do so by installing the latest version of Intel, NVIDIA, or AMD graphics card, as SameMovie supports hardware acceleration using these graphics cards to improve program performance and make downloads faster.

Here's how to check the version of your graphics card and upgrade it:

Right-click on the Windows Start menu and select the Device Manager option or type "Device Manager" in the search bar. Click the arrow next to "Display adapters" and the name and model of your GPU will appear right below.

You can update your graphics card by right-clicking on it and selecting "Update driver" from the drop-down menu. Or you can also download and install the latest graphics card driver directly from the manufacturer's website: Intel / NVIDIA / AMD. After upgrading the graphics card driver, restart your computer for the changes to take effect.

Q9: What's the difference between External, Internal or Hardcode subtitles?

VideoOne provides three subtitle formats for you to choose from:

• Internal subtitles: It has wider compatibility and ensures that subtitles are displayed properly on all platforms. You can turn subtitles on or off at any time, and you can also choose subtitles in different languages to meet different viewing needs.
• External subtitles: It allows you to save them as SRT files and adjust the style, size, colour, etc. of the subtitles according to your personal preferences.
• Hardcode subtitles: It means that subtitles are embedded directly into the video image, ensuring that they are always played alongside the video content.

Q10: Solution to other error codes or what if the problem persists?

If you encounter error codes not listed above or if the issue persists despite following the provided solutions, please share the following information with our support team at [email protected] for further analysis:

• Your computer OS, the streaming service you are using, and the region of your account.
• A detailed description of the issue, including what happened, what troubleshooting steps you have already tried, and the results.
• Screenshots or a video showing the issue, if available.
• The URL of the video you were trying to download or process.
• Log files, which you can find by clicking the Menu icon in the upper right corner > Open Log File.



• Login cache files. Please send the relevant files located in the same folder as the log files. As these files may be large, we recommend compressing them into a ZIP file and sharing them through a file transfer service. You can use Buzzheavier to upload and share the ZIP file with us.